Privacy Policy

Last revised: March 06, 2026

OLSOM INTERNATIONAL INC., a U.S. corporation with its principal place of business at Atlanta, Georgia, United States,"Olsom", "us", "we", or "our" operates the https://www.olsom.com/ website (the “Site”) and the customer learning portal https://university.olsom.net/, and provides software and software-related services (the "Services"), which are available through the Site.

Olsom has developed a global privacy policy under which we offer the same high standards of privacy protection regardless of where you are in the world.

This Privacy Policy informs you of how information about you is collected, used, and disclosed by us.

Information collection

Olsom collects and stores certain information about you. This information can be used on its own or in combination with other information to identify you ("Personal Information"). Below is a list of types of Personal Information that we may collect and use about you.

Categories of Personal Information Description
Contact Information we use to contact you, including physical addresses, email addresses, and phone numbers
Identification Information we use to identify you, including full name, government ID, passport, DoB, and selfie
Financial Information about an individual's financial account including bank account details, payment card details
Transactional Information about the transactions you carry out and the payments to and from your accounts with us including amounts and dates
Contractual Information about the products or services we provide to you
Locational Information we get about where you are, including country and IP address. This may come from your mobile phone or the place where you connect a computer to the internet. It may also include locations where you used your card.
Usage Information about the usage of our Services and Site including metadata
Technical Information on the devices and technology you use, including IP address, login data, browser type and version, timezone, operating system, browser type
Communications Information from communications between us, including any personal data you may share with us in your messages, communication metadata
Professional Information about professional career and educational background, including current and old job positions, degrees, qualifications
Public and third-party records Information about you that is in public records and information about you that is publicly available on the internet. We also collect information about you which we receive from other companies, such as (without limitation) credit reference or fraud protection agencies (see below for more information).
Consents Any permissions, consents, or preferences that you give us
Other Information Any other information you choose to provide to us through all available channels, participating in user/customer surveys, or otherwise visiting and interacting with our Site and/or Services.

To avoid doubt, Personal Information shall not include any personal information that is anonymized, after which the identifiable data is destroyed.

Olsom may also collect and use non-Personal Information to analyze the effectiveness of our Services and to improve our Services. We may collect Non-Personal Information through the Services, the Site, and through cookies.

Sources of your personal information

We may collect Personal Information about you or your businesses from any of these sources:

  • Directly from you when you use our Services, complete a contact form, apply for a demo, request marketing communications, participate in surveys, or otherwise contact us.
  • Olsom collects profile and usage data when you interact with our Site and/or Services, including, without limitation, your security details, app or web browser settings, marketing choices, and data from the devices you use to connect to our platform so we can provide you with our products or services
  • We also collect information through the use of cookies and other internet tracking software while you are using our website or mobile apps, as described in detail in our Cookie Policy
  • From third parties such as business partners, service providers, public information sources

Cookie use

Please refer to our Cookie Policy for more information.

Information use

Below is a list of the ways that we may use your Personal Information together with the legal basis of processing, where applicable, under data protection law.

Purposes for which we use your Personal Information Legal basis
Management of the contractual relationship with you to provide you with our Products/Services
  • Performance of the contract
  • Compliance with our legal obligations

Improving our business by

  • Improving our services and operations
  • Performance of a contract
  • Legitimate interest

Developing new ways to meet our customer's needs and grow our business

Analyzing and studying how our customers use products and services from Olsom

 Our legitimate interest is centered around enhancing the quality of our Services, optimizing operational efficiency, and maintaining a competitive edge in the market
Secure access to our Services, including but not limited to performing the necessary identification and verification of our users prior to granting access to our Services
  • Performance of the contract
  • Legitimate interest

Our legitimate interest is to safeguard access to our Services to authorized only users who have gone through identification and verification processes
Marketing and events-related communications, including but not limited to inviting you to participate in events, surveys or otherwise communicating with you for marketing purposes to promote our Services
  • Consent
  • Legitimate interest

Our legitimate interest is to tailor our marketing communications to the preferences and interests of our audience and provide a personalized and engaging experience for our customers
Recruitment
  • Performance of the contract
  • Legitimate interest

Our legitimate interest is to assess candidates' qualifications and suitability for available positions and to maintain a pool of potential candidates for future opportunities
Protect the security or integrity of us, our Site, and our Services
  • Legitimate interest

Our legitimate interest is to maintain the reliability and availability of our services by detecting and preventing security threats, fraud, money laundering and other crime, unauthorized access, risk and other activities that could harm our business, Site, or Services.

  • Legal Obligation
  • Performance of the contract
Communicate with you about our Site and Services, such as to notify of changes and updates and to provide you with customer support and troubleshooting
  • Performance of the contract
  • Legitimate interest

Our legitimate interest is grounded in our commitment to delivering a seamless and informative user experience and to provide assistance when needed
To manage our business operations including but not limited to delivering
  • Performance of the contract
  • Legitimate interests
Olsom products and services, making and managing payments, managing fees and charges due on user accounts and debt collection Our legitimate interests to manage our business operations efficiently, deliver our products and services, and ensure the financial stability of our company
Meet our legal, regulatory, and tax reporting obligations
  • Legal obligation

In cases where we need to process personal data for the performance of the contract with you or as required by law, and you refuse to provide your information, we may not be able to perform the contract with you, and consequently, we may not be able to provide certain services to you.

Communications

We may contact you with newsletters and other marketing information that may interest you. You may opt out of receiving any or all of these marketing communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. Please note that we may still send you transactional or administrative messages related to the Service even after you have opted out of receiving marketing communications.

Information sharing with third parties

We will only share your information with the third parties listed below for the purposes described above in the “Information Use” Section unless otherwise noted at the point of collection:

  • Trusted third-party agents, partners, suppliers, and service providers who assist us in providing the Services to you and are only permitted to use your information according to the purposes specified in their agreement with us. These third parties include website hosts, data hosts, cloud software providers, IT providers, identification verification providers, customer support providers, payment processors, financial institutions, financial advisors, legal advisors, auditors, and insurance companies. These partners are required under law and contract to keep your Personal Information confidential
  • Government or public agencies, law enforcement authorities, regulators, or any other entity having appropriate legal authority for receipt of your Personal Information, if required or permitted by law or legal process or if we believe that such action is necessary to comply with the law, to protect the security or integrity of our business, our Site and/or Services and to protect the safety of the users of our Services or the public
  • We may disclose your Personal Information to a third party who acquires any part of our business, whether such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets
  • We may share de-identified Personal Information with academic institutions to perform research, under controls that are designed to protect your privacy—including requiring such institutions to operate under confidentiality agreements and mandating that published findings contain only de-identified and aggregated data
  • From time to time, we may share reports with the public that contain anonymized, aggregate, de-identified information and statistics, and
  • We may share Personal Information with our current and future Olsom affiliates. Our affiliates may use your Personal Information in a manner consistent with this Privacy Policy
  • When you provide your consent to us to share your information

Retention of your personal information

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, consistent with applicable law. This retention period allows us to comply with our legal obligations, resolve disputes, enforce our agreements, and study customer data as part of our own research. We will not retain your data for longer than is necessary to fulfill the purpose for which it is being processed.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, as well as the purposes for which we process it. We also assess whether we can achieve those purposes through other means.

Security

The security of your Personal Information is important to us. We implement suitable measures to safeguard the information you entrust to us, preventing its loss, misuse, unauthorized access or disclosure, alteration, and destruction, addressing threats from both external and internal sources. Furthermore, we restrict access to your personal data to individuals such as employees, agents, contractors, and other third parties, but only those who require such access for legitimate business purposes. These authorized individuals will process your personal data solely based on our explicit instructions and are bound by a confidentiality obligation.

Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of the Personal Information we have collected from you. Therefore, you are also a key stakeholder in ensuring that your Personal Information is protected. If you become aware of any breach of security or privacy, please contact us immediately at privacy@olsom.com.

International transfer

Olsom is headquartered in the United States, with operations in Atlanta, Georgia, and personnel located in Europe. Information collected through the Site and Services, including Personal Information, may be transferred to, stored, and processed in the United States and other countries where Olsom or its service providers operate, refer to the table below:

Service provider AWS region for data storage
Pipedrive CRM EU (Frankfurt)
EU (Dublin)
UK (London)
US East
US West
MailerLite Email automation platform EU (Germany)
EU (Netherlands)
EU (Belgium)

These jurisdictions may have data protection laws that differ from those in your country of residence.

When transferring personal data from the European Union, the European Economic Area, the United Kingdom, or Switzerland to the United States or other countries, Olsom relies on Standard Contractual Clauses approved by the European Commission to ensure an adequate level of data protection.

By using our Site or Services, you acknowledge and consent to the transfer of your information to countries outside your country of residence, including the United States.

Link to other sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's privacy

We do not knowingly collect Personal Information from children under the age of 13. Our Services are not intended for individuals under 18. If you are a parent or guardian and you learn that your children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 18 without verifiable parental consent, we will take steps to remove that information from our servers.

Your rights

Under applicable privacy regulation, you may have some or all of the following rights in respect of your Personal Information:

  • to obtain a copy of your Personal Information together with information about how your Personal Information is processed;
  • to rectify inaccurate Personal Information;
  • to erase your Personal Information in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;
  • to restrict processing of your Personal Information
  • to object to the processing of your Personal Information where we're relying on a legitimate interest;
  • to object to decisions that are based solely on automated processing or profiling;
  • to obtain a portable copy of your Personal Information, or to have a copy transferred to a third party controller; or
  • to withdraw your consent, at any time, where you may have provided it for the collection, processing and transfer of your Personal Information for a specific purpose;

Olsom does not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection.

To exercise these rights, you may contact us either by emailing privacy@olsom.com.

We may ask you for additional data to confirm your identity and for security purposes before disclosing the information requested to you. If you would like to submit a request on behalf of another individual, you may provide proof of authorization by the individual to submit such a request on their behalf. We reserve the right to charge a fee where permitted by law.

We may also decline to process requests that jeopardize the privacy of others, are excessive, or would cause us to take any action that is not permissible under applicable laws.

Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a limited period of time for record-keeping, accounting, and fraud prevention purposes. Please note also that you may be able to exercise some of these rights without our intervention. For example, if you are a registered service user, you can access and update your personal data.

Changes to this privacy policy

This Privacy Policy is effective as of the “LAST REVISED” date specified at the top of this Privacy Policy and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

Questions or concerns regarding the privacy policy

If you have questions or concerns regarding privacy using our Service, please contact us at: privacy@olsom.com.

Region-specific privacy terms

Olsom is a global company, and as such, our approach to privacy compliance is a global one. No matter where you are located, whether in the United States, the European Economic Area (EEA), the United Kingdom (UK), Latin America, or the Asia-Pacific region, we remain committed to abiding by all applicable data protection laws. Below you'll find region-specific privacy terms that might apply to you in addition to the general terms of this Privacy Policy, depending on the country where you're based.

United States

This section applies to the processing of Personal Information about US residents using our Site and/or Services and addresses the specific requirements under the California Consumer Privacy Act 2018 (CCPA), Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act.

California

Categories, sources, and recipients of personal information

You can find the types of Personal Information we have collected about you in the past 12 months in the section "Information Collection" of our privacy policy, You may also learn about the sources of your Personal Information i.e. where we get your information from in the section "Sources of your Personal Information" of our privacy policy.

We have also shared your Personal Information with the third parties identified in the section " Information Sharing with Third Parties" for business purposes as identified in the section "Information Use" of our privacy policy in the past 12 months. The categories of data that we have shared with third parties are the following:

  • Contact
  • Identification
  • Financial
  • Transactional
  • Contractual
  • Locational
  • Usage
  • Technical
  • Communications
  • Professional

Sale of personal information

We do not offer an opt-out from the sale of Personal Information because we do not sell Personal Information as defined by the CCPA (and have not done so in the last 12 months). We also do not sell any Personal Information of consumers under the age of 16.

Sensitive personal information

The categories of Personal Information used by Olsom as described in the section "Information Collection" of our privacy policy include "Sensitive Personal Information" as defined under the California Privacy Rights Act. Olsom does not use or disclose sensitive Personal Information for any purpose other than to provide you with our Services, as permitted by the California Privacy Rights Act.

Your CCPA rights

California residents have the following rights:

  • the right to know how their information is used
  • the right to delete their information
  • the right to correct their information
  • the right to opt-out from sale (if applicable)
  • the right to limit the use or disclosure of sensitive information, and
  • the right not to be discriminated against because they exercise any of their rights under the California Consumer Privacy Act in violation of Cal. Civ. Code §1798.125.

You can submit your requests by following the steps outlined in the section "Your Rights" in our privacy policy.

Colorado, Connecticut, Utah, Virginia

The Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, and the Utah Consumer Privacy Act, provide consumers with specific rights regarding their Personal Information. If you are a resident of one of these states, this section describes your rights under these laws.

The categories of Personal Information we process, our purposes for processing your Personal Information, the categories of Personal Information that we share with third parties, and the categories of third parties with whom we share it are detailed above in our Privacy Policy.

Your Virginia, Colorado, Connecticut, and Utah rights

Rights Virginia Colorado Connecticut Utah
Right of access ✓ ✓ ✓ ✓
Right to data portability ✓ ✓ ✓ ✓
Right to opt out of having their personal data collected or processed for the purposes of targeted advertising, sale, or profiling ✓ ✓ ✓ Opt out of sale and targeted advertising (Not profiling)
Right to correct ✓ ✓ ✓ ✓
Right to non-discrimination. You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights ✓ ✓ ✓
Right to delete ✓ ✓ ✓ ✓
Right to appeal ✓ ✓ ✓

You can submit your requests by following the steps outlined in the section "Your Rights" in our Privacy Policy.

Your right to appeal

If we decline to take action regarding a request that you have submitted, we will inform you of our reason for declining to take action and provide instructions for how to appeal the decision. In the event that we do not respond to a request that you make pursuant to one of the privacy rights set forth in this section, you have the right to appeal our refusal to take action within a reasonable period of time after you receive our decision. Within 60 days (45 for residents of Colorado) of our receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may contact your state attorney general’s office to submit a complaint.

EEA/UK/Switzerland

This section applies to residents of the EEA, Switzerland, and the UK using our Site and/or Services and addresses the specific requirements under the General Data Protection Regulation (GDPR), the UK GDPR, and the Swiss Federal Data Protection Act (FADP).

Legal basis

If you are a resident in the EEA, UK and Switzerland, we collect and process information about you only where we have a legal basis for doing so under applicable laws. For information about the legal bases we rely on when processing your Personal Information under GDPR, please refer to the section "Information Use" of our Privacy Policy.

Data transfers

When transferring personal data from the European Union, the European Economic Area, the United Kingdom, or Switzerland, Olsom relies on Standard Contractual Clauses approved by the European Commission to ensure an adequate level of data protection.

Your GDPR rights

If you are a resident of EEA, UK and Switzerland, you have the rights set forth in the “Your Rights” section of our Privacy Policy.

China

Your PIPL rights

If you are a resident of the People’s Republic of China ("PRC"), you have, in addition to the rights set forth in the “Your Rights” section of our Privacy Policy, the right to access, correct, and delete the Personal Information of the deceased close relative of yours under the Personal Information Protection Law ("PIPL").

Legal Basis

If you are a resident of the Republic of China, we collect and process information about you only where we have legal bases for doing so under applicable laws. For information about the legal bases we rely on when processing your Personal Information under PIPL, please refer to the section "Information Use" of our Privacy Policy.

Transfer of information outside of China

Olsom will transfer your personal information to the Olsom, Georgia, U.S. and other countries, as mentioned in the "International Transfer" section of our Privacy Policy. Olsom may also transfer your Personal Information to third parties located outside of the territory of China if this is necessary to fulfill our purposes as outlined in the "Information Use" section. Before we transfer your Personal Information outside the territory of China, we will make sure that all requirements under the laws and regulations of China on cross-border transfer of Personal Information are met and will require overseas recipients to protect your Personal Information at the levels not lower than those required by applicable laws and regulations of China.

Brazil

This section applies to individuals who are located in Brazil, according to the "Lei Geral de Proteção de Dados" (LGPD).

Legal Basis

If you are a resident of Brazil, we collect and process information about you only where we have legal bases for doing so under applicable laws. For information about the legal bases we rely on when processing your Personal Information under LGPD, please refer to the section "Information Use" of our Privacy Policy.

Your Brazilian privacy rights

We assure you that you will never be discriminated against by exercising your rights. If you are a resident of Brazil, you have, in addition to the rights set forth in the “Your Rights” section of our Privacy Policy, the right to anonymization and to access information from public and private entities with whom we have shared your Personal Information.

Other regions

If you reside in a location outside of the EEA, the UK, Switzerland, the United States, China, or Brazil, please be aware that we prioritize your privacy. We are committed to staying compliant with applicable data protection laws and will update this Privacy Policy as necessary to incorporate any required provisions.