Frequently Asked Questions

AGW is a composable smart manufacturing platform developed by OLSOM. It offers eight modules for a fully flexible, modular setup — so manufacturers configure exactly what they need, and expand as operations grow.

With a low-code/no-code approach at its core, AGW enables organizations to digitize, automate, and optimize production. It's designed for the real demands of Industry 4.0 — workforce complexity, product variability, supply chain pressure, and sustainability expectations.

AGW is deployed across a broad range of discrete manufacturing industries, including: automotive, technology & electronics, aerospace, machinery, appliances, plastics, HVAC, pumps, batteries and more.

The platform is designed to handle the complexity and variability inherent to these sectors, supporting multiple production strategies including Make to Order, Assemble to Order, Engineering to Order, and Pick to Order.

Traditional MES platforms were built for a different era — rigid, hard to scale, and disconnected from modern data infrastructure. AGW goes further. It combines complete MES functionality with IoT integration, edge–cloud architecture, and powerful data analytics. With AI-driven advancements underway, AGW is continuously evolving — helping manufacturers not just execute production, but operate smarter and more efficiently.

AGW offers the following eight configurable modules that can be deployed in any combination based on operational requirements:

• Planning & Monitoring — real-time KPI tracking, flexible scheduling, energy management, and global visibility
• Track & Trace — full parts genealogy, production order management, and quality/yield intelligence
• Digital Assets — dynamic work instructions, compliance documentation, and operator guidance
• Workforce Management & Training — competency matrix, qualification control, training environment, and workforce analytics
• Maintenance & Deviation Management — preventive and reactive maintenance, issue capture, and MTTR/MTBF analytics
• Quality Control & SPC — defect management, statistical process control, and quality visualization
• Inventory Management — material traceability, warehouse operations, and smart consumption control
• Production Sequencing — build-to-sequence management, JIT/JIS synchronization, and verified sequence delivery

AGW aligns with ISO 9001, ISO 14001, ISO 10204, ISA-95, IEC 62264, IATF 16949 and industry-specific frameworks. It provides the traceability, quality records, and audit trails needed for regulated environments.

AGW supports three deployment architectures to accommodate varying IT infrastructure requirements:

• On-Premises — full control over data sovereignty and network isolation
• Hybrid — local operational control with centralized cloud-based visibility
• Cloud — reduced infrastructure overhead with faster provisioning across sites

The appropriate architecture is determined collaboratively during the audit phase, based on the customer's operational, security, and scalability requirements.

AGW connects with both operational technology and enterprise IT systems. Supported protocols and interfaces include:

• OPC (OPC-DA / OPC-UA) — real-time data exchange with industrial control systems
• Modbus TCP — PLCs and field devices
• Ethernet/IP — Allen-Bradley and compatible automation systems
• Siemens S7 — Siemens PLC environments
• MQTT (TCP/IP) — IoT device communication and remote applications
• RESTful Web Services API — enterprise software platforms
• File Share / FTP — legacy system data exchange
• Database connectors — direct SQL and other data source integration

Yes. AGW is designed to integrate with ERP platforms to synchronize production orders, material consumption, inventory transactions, and operational data. Integration is implemented via RESTful APIs or direct database connectors, depending on the ERP architecture.

AGW is licensed on a subscription basis, priced per station, per module.

A station is a single point where AGW executes logic and interacts with manufacturing data — either operator-facing (computers, tablets, mobile terminals, or HMIs) or headless nodes that process data and communicate with connected systems without a human interface.

A module represents one of the eight functional capability sets within the platform.

The monthly subscription is calculated as: Stations × Modules × Per-Station/Module Rate. The modular structure means you start with what you need and scale investment incrementally as operational value is demonstrated.

Per-Station/Module Rate is a volume-tiered fee applied per active station and module combination — the larger the deployment, the lower the rate.

System implementation, setup, and customization services are project-based engagements priced separately from the software subscription. The scope and cost of implementation services are defined following the pre-project audit, where OLSOM assesses the customer's current processes, systems, and integration requirements.

OLSOM offers a full range of services to support customers at every stage — from initial evaluation through to long-term operations.

• Consulting — analysis of your manufacturing operations, identifying inefficiencies and developing actionable improvement roadmaps
• System Implementation — end-to-end deployment of AGW, including configuration, integration, testing, and go-live support
• Customization & Integration — tailoring AGW to your specific processes and connecting it with third-party systems, including ERP and shop floor automation
• Training & LMS — structured four-level training program supported by an interactive Learning Management System for ongoing operator development
• 8/5 or 24/7 Customer Support — flexible support models ranging from business-hours coverage to round-the-clock service desk arrangements
• Proactive Monitoring — continuous system oversight to identify and resolve potential issues before they impact production

OLSOM offers two levels of post-implementation support:

• Standard Support (8/5) — included in the base software subscription at no additional charge, covering business-hours access to the OLSOM support team.
• Premium Support (24/7) — available as an add-on at 20% of the software list price, providing round-the-clock support coverage for operations running continuous or multi-shift production schedules.

OLSOM provides a structured four-level training program — from shop floor operators through to advanced system administrators — delivered via instructor-led sessions, reference documentation, and instructional video content.

• Level 1 — End-user and operator training
• Level 2 — System configuration and administration
• Level 3 — Technical platform fundamentals for IT and MES teams
• Level 4 — Advanced customization, integration management, and configuration

OLSOM operates from two primary locations:

• OLSOM Americas — 1426 Chadwick Ridge Court, Lawrenceville, GA 30043, USA
• OLSOM Europe — 3a Kapitanska Str., Office 7, 71-602 Szczecin, Poland

AGW is deployed globally across North America, South America, Europe, Africa, and Asia, with active installations in the United States, Canada, Mexico, Brazil, Argentina, Morocco, Spain, France, Czech Republic, Poland, Slovakia, Turkey, India, and Thailand.